The IP address, subnet mask and default gateway need to be set correctly. ![]() Make sure the device has been connected to the Internet and it can connect to the Guarding Vision Server.Ī) Go to device to see whether the IP parameters belong to LAN. The status can be saw on web GUI, local GUI or SADP.Ī) If the Enable box hasn’t been checked, enable it and see the register status.ī) If it has been enabled and the Register Status keeps offline, go to step 2.Ģ. Path: Configuration > Network > Advanced Settings. When our customer adds a device to the Guarding Vision account and the APP returns device is offline, we can follow steps below to solve the problem or locate the causes.ġ. Platform Access is Offline & Won't Go Online How to solve Guarding Vision offline issue or locate the causes.
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June 2023
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